Q: How Long Does Carpet Take to Dry?
A: Typically drying time ranges from 6-8 hours. Depending on airflow, humidity levels, room temperature and if 3M Scotchgard carpet protector is applied. In some cases to speed up the drying process we will setup air movers in some areas while we clean up at the end of the job. Please feel free to consult with your cleaning technician on what options you have for the fastest possible drying time in your home.
Q: How Soon Can I Walk on Carpet That Has Been Cleaned?
A: Please keep children, pets and foot traffic off of the carpet for a period of 6 hours if permissible. You may use the carpet sparingly after cleaning by wearing white socks or booties. Please wait 24 hours before removing foam blocks and foil tabs that are put in place to protect the furniture and carpet. Some carpets may still feel slightly damp for up to 8 hours depending on carpet and soiling conditions. This is normal and will not cause any problems.
Q: Do You Move the Furniture?
A: Our pricing includes moving small items (some sofas, chairs, tables, end tables etc.). Beds, dressers and heavier pieces are left in place under our regular pricing structure. If you require all items or large amounts of furniture or difficult/heavy furniture there is a small charge to do so. Please advise us at the time of booking so we can adjust the cleaning schedule for the day to accommodate your request.
Q: Do You Clean Berber & Wool?
A: Absolutely, Berber is a weave, not a particular type of fiber. Berber is simply a type of loop construction that may come in olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because the “flushing” action needs to take place to get under, around and through the loops. Other companies that are not as thorough as us have a lot of problems with Berber because they leave soil behind that “wicks” back to the surface. We also carry special wool products that we use along with lower pressure, lower temperature and take special drying precautions for cleaning wool.
Q: What are filtration lines?
A: Filtration lines/soiling can be found along walls, under doors, beneath drapes, around the edge of registers or anywhere air flow is forced through the carpet. When air pressure and currents encounter a restriction, the air will pass through the carpet. The carpet acts as a filter trapping whatever small particulates, oils and other pollutants are in the air. Filtration soiling is most easily observed on white or light colored carpet but it can occur on any color or fiber. These very small particles stick tightly to the carpet fibers. They are difficult to remove with agitation. However, they can be removed by products that lubricate and suspend the fine particles.