Q. After The Cleaning, Bubbles Or Ripples Are Now Present. What Created This? If your carpet appears rippled and buckled after a clean, it is likely the carpet is not completely dry yet. When carpets are professionally cleaned, the fibers can stretch and form ripples, but these will disappear as the moisture evaporates. To aid the drying process, try using a fan to blow air over the carpet and help circulate it. This is usually an indication that the carpet was in need of a re-stretch prior to cleaning.

Q. How Soon Can I Walk On The Carpet After It Has Been Cleaned? You may use the carpet sparingly after cleanig by wearing white socks or booties. Please wait 24 hours before removing foam blocks and plastic tabs that are put in place to protect the furniture and carpet. If permissible, please keep children, pets and off of the carpet as long as possible. Some carpets may still feel slightly damp for up to 8 hours depending on carpet and soiling conditions.

Q. Do We Move The Furniture? Our pricing includes moving small items (some sofas, chairs, tables, end tables etc.). Beds, dressers and heavier pieces are left in place under our regular pricing structure. If you require all items or large amounts of furniture or difficult/heavy furniture there is a charge to do so. Please advise us at the time of booking so we can adjust the cleaning schedule for the day to accommodate your request. Note: Sectional Sofas will not be disassembled or reassembled by us.

Q. Do We Guarantee Complete Removal Of Spots & Stains? The technician will do their best to evaluate the age and type of carpet fibers in order to determine if any substances present will come out. But, unfortunately it is not always possible to determine this prior to cleaning. So with that in mind, It's possible for certain substances to cause permanent discoloration in the carpet fibers or upholstered fibers.

Q. What are filtration lines? Filtration lines/soiling can be found along walls, under doors, beneath drapes, around the edge of registers or anywhere air flow is forced through the carpet. When air pressure and currents encounter a restriction, the air will pass through the carpet. The carpet acts as a filter trapping whatever small particulates, oils and other pollutants are in the air. Filtration soiling is most easily observed on white or light colored carpet but it can occur on any color or fiber. These very small particles stick tightly to the carpet fibers. They are difficult to remove. Even with the use of agitation or a scribbling machine.

Q. Do I Need To Vacuum The Areas/Rooms To Be Cleaned? A light vacuuming in the traffic areas is always recommended but not required. Although, If a dog or cat is present please vacuum all areas that are to be cleaned.

Q. Spots Have Reappeared After My Cleaning In spite of diligent cleaning, occasionally certain substances in the carpet backing may be drawn up to the surface afterwards. This is called "wicking."

Q. Do You Clean Berber & Wool? Absolutely, Berber is a weave, not a particular type of fiber. Berber is simply a type of loop construction that may come in olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because the “flushing” action needs to take place to get under, around and through the loops. We also carry special wool products that we use along with lower pressure, lower temperature and take special drying precautions for cleaning wool.

Q. Can You Re-Apply Carpet Protector? Yes, we highly recommend that you have 3M Scotchgard protector re-applied when you have your carpets professionally steam cleaned.

Q. Do I Need To Have Running Water? Yes, during the winter months please have an outside running water source (spigot) available. Or, a utility sink that has a standard size faucet. Any questions please reach out to us via email or phone. (877) 216- 5509